FAQs

General

To determine the length, we recommend using a piece of string or yarn, attached to your bag, and adjusted until the length is just right. Measure the string from end-to-end to determine your strap length. Another method that often works well is to find another handbag you have that has the strap length you're looking to replicate. If possible, attach it to the handbag to see if it will work for the length you'd like to achieve.

Feel free to explore this blog for additional details. How to Choose the Best Bag Strap Length.

All L&S chain is solid metal, like stainless steel, brass, and alloy, with either a gold-tone, nickel/silver-tone, gunmetal or antique brass finish, and has the look, feel and sound of jewellery. With chunky chains, we use brass plated metal or solid alloy metal to ensure our chains are durable, easy to carry, and look stylish.

Vegetable-tanned leather is made using a special process that harnesses the power of natural tannins. These are found in organic materials to add a unique look and feel to the animal hide. Due to the careful tanning process and the natural tannins, vegetable tanned leather develops a rich and beautiful patina, and actually gets better with time and use. It doesn't crack or dry out and thus has a very long lifespan. It has an earthy and natural tone and smell.

Please note that as a natural material, leather hides and our products can feature small marks and imperfections.

Surface dirt can be wipe off with clean damp cloth and let it air dry.
Avoid prolonged contact with water to maintain its appearance and durability.
Stiffness may result of leather dry out. Apply leather moisturiser to hydrate.

SHIPPING AND HANDLING

We generally ship in 1-3 business days from the order date. Custom orders and personalised items may take longer. Please contact us for the processing time of bulk orders and urgent orders before placing your orders. 

Although currently we do not offer rush option as a listing itself but if you needed to receive by certain date, please contact us and we will do our best to rush it for you. 

We strive to process your order within 1 to 3 business days of ordering.

Domestic shipping generally takes about 2 to 6 business days while Express shipping with Australia Post takes about 1 to 2 business days after orders are dispatched. 

International shipments generally take 1-3 weeks to receive, or 2-10 business days if postage is upgraded to Express after orders are dispatched. We cannot guarantee the accuracy of the timeline of shipping service provided by any third-party courier, shipping times can vary depending on the final destination place, public holidays, and third-party couriers as well as force major event or unforeseeable circumstances.

Please note that delivery time-frames may be extended during peak season.

EXCHANGE & RETURNS

Your complete satisfaction is guaranteed. If you are unhappy with your purchase for any reason, please email support@lsleather.com.au and dispatch the item/s back within 14 days from the delivery date. 

Please visit Return & Exchange policy for more details.